Blackstone~NEY Ultrasonics
 

Support

If you are contacting us about equipment that you currently own, please have your equipment model available.

Customer Service

Call us at 800-766-6606:

  • Product information
  • Locate nearest representative
  • Pricing
  • Order status
  • Billing questions
Phone Support

Call us at 800-766-6606 and ask for Technical Support:

  • Toll-free phone support
  • Questions about operating our equipment

(Please have your product's serial number when calling for phone support.)

Equipment Repair

Fill out our online service request form or call our Service department at 800-766-6606:

  • Return Material Authorizations (RMA's)
  • Warranty repair
  • On-site service technician visits

(Please have your product's serial number when calling about equipment repair.)

Spare Parts

Fill out our online service request form or call our Parts department at 800-766-6606:

  • Request a quotation
  • Order spare parts by phone
  • Receive a recommended spare parts list

Warranty Repairs

All of our equipment is warranted to be defect-free. (Download our Product Warranty as an Adobe Acrobat PDF.) When equipment must be returned for repair under warranty, the return must be authorized by our Service department and a valid RMA number must accompany the product. Customers are responsible for paying freight charges incurred when sending the equipment to our repair facility. Blackston~NEY Ultrasonics will pay return freight charges for warranty repairs.

Manufacturer Names

We can service equipment manufactured by any of the following companies:

  • Blackstone~NEY Ultrasonics
  • CAE Ultrasonics
  • CAE Blackstone
  • CAE Ney
  • Ney Ultrasonics
  • Blackstone Ultrasonics
  • SonicStar International

 

Toll-Free: 888.665.2340 Phone: 716.665.2340 Fax: 716.665.2480 Email: info@blackstone-ney.com
Blackstone-NEY Ultrasonic cleaning equipment
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